Category: Relationship

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Blog Entrepreneurship Life Lifehacks Relationship

🤞🏽Hey, One Day at a Time, OK?

Photo by Robert Merrill on Unsplash

This reminder pops up on my screen each morning at about this time.

It’s been doing this for a couple of years and, when I am able to, I stop whatever I am doing, switch over to the reminder (in todoist) open the comment, put my hands down, and read OUT LOUD the notes that my past self wrote to me, for me to read today.

It starts with this:

“Rob, this day will be fraught with challenges. Some I will be able to handle. Some, I won’t. That’s not my job.

“My job, on this day, is to see the big picture. Stay true to my Self and in my “right mind” and not lose sight of the impact of my actions on the people around me, especially [my wife] and my family.”

As someone who founded a company a few years ago and immediately went insane with working 100-120 hours each week and turning into a nightmare of a person (all while faking it so my clients wouldn’t know*), this is deeply, deeply meaningful.

(*spoiler: they always knew)

I have spoken here before about how taking notes saved my marriage and my business, and other mental health behaviors I have taken on like meditation and mindfulness. I won’t rehash the same things here, though I can express fully that, whatever your life experience, your journey, I hope you are able to find some peace today in just taking a step, maybe a small one, and not forgetting to breathe.

And my favorite thing about meditation is that people who do it call it a “practice”, not a “perfect”.

Hallelujah for something I 👏🏽 can 👏🏽 just 👏🏽 practice 👏🏽 and not worry about getting right all the time.

These concepts have changed my life. And the colors of the world, and the richness of love I get to feel in my heart in my relationships (and the joy of seeing and working with amazing, amazing people as we built what is turning out to be a very, very unique recruiting company) are much deeper because of it.

🙏🏽 Namaste, my friends. Happy Friday.

Has meditation and mindfulness helped you? I’d love to hear from you.

Categories
Blog Life Relationship

Five Mental Health Behaviors That Have Changed My Life

Photo by Robert Merrill on Unsplash

Five years ago, I thought I had everything figured out. I didn’t appreciate then the good advice of a mentor who would often say, “Use this time of life to prepare for the next.”

That next part of life came and, I was not prepared for it. 

Here are five mental health behaviors I have added to my daily routine that I am glad I have added.  What’s more, if I were to meet my 2015 self and tell them I was doing these things, I think he would laugh at me.

The five behaviors I have added are:

  • Mindfulness and meditation
  • Meeting with a therapist and practicing IFS 
  • Journaling intentionally every day
  • Purposeful walks and excursions just for mental clarity
  • Monthly retreat to refocus and renew

Mindfulness and Meditation

Practicing mindfulness has been the mossy-dramatic shift for me in the way that I think about life and how to flow through my days.  I use the Headspace app and try to spend 20-30 minutes a day getting a little break from the clouds and craziness of my life with the headspace app.  

Sometimes, I use it when I drive home (there’s a driving headspace). Other times, I use their sleep sessions to fall asleep (the desert fire one is my favorite) and other times, I use it to open and link my mind and heart before (or after) an important call or presentation.

Being able to allow the “conveyor belt” of my mind to present things to me without freaking out when something rumbles along that I don’t particularly like has been quite helpful.  I can choose to let it just keep going, if I want, or I can question it or consider for myself what that thing is trying to do for me, if anything.  

Either way, mindfulness as a focus has been monumental for me so far this year. 

Meeting a Therapist and Practicing IFS 

Somehow, there’s still a bit of a stigma around therapy, but I have found this a tremendous boost for me. In my relationships with others, I have discovered that the way I see others is often a reflection of the way I am seeing myself.

The Internal Family Systems model (IFS) of therapy is a working model that helps me put together the different “parts” of myself into a cohesive and helpful working group inside my own mind that I can visualize as a set of helpers who are trying to assist me through my days.  Some of them help me connect with and feel empathy for anyone from the teller at the bank to the most important people in my life.  Some of them freak out when I sense danger and do their best (albeit sometimes poorly) to help protect me. 

All in all, this mental model has helped me greatly make sense of my past, deal with unresolved issues I have left undone for myself as well as helped me grow in ways I never thought I could. 

IFS or therapy might not be right for you.  If you’re not sure, consider all this like hiring a life coach. Yeah, that’s cool, right?

Journaling Intentionally, Everyday

I used to journal.

I used to try and write in my online apps like Bear and Evernote.

But then I realized that the only way for me to actually recall things is to journal, intentionally, with a pen and paper.

This may not be the same for you, but I am guessing if you didn’t use a keyboard every day of your life, pen and paper still helps you retain something that keyboard typing simply does not. 

I fought this for years, but now I embrace it.  

I wrote about how taking notes is a secret weapon in my meetings and work, but it’s also how I retain more information and insight, and allows me to capture information and feelings (somehow) that I would not have had later on, if I just tried to recall data like a mental google search result. 

The format or function of the journal has become a bit of a thing for me through this, preferring the moleskine style notebook, though I have been buying the Leuchtturm 1917 A5 bullet journal style (with page numbers!) now for more than a year.  (I link to this in my note taking article, above, should you be interested) – just ctrl-F for “journal” and you should see it)

Having a journal for “work” and another for personal (including spiritual, and mental health) insights has become my preference. 

Purposeful walks and excursions just for mental clarity

I try to walk in mornings where I don’t do another workout.  

I try to walk in the afternoon between 2-3pm.

I am not perfect at these things, but perfection is not as important as intentionality and doing a little more today than yesterday. 

Sometimes, this same walk has been some of the most connecting time I have had with my partner. In fact, she showed me the route. A part of me is with her each time I walk it. 

If you live near me, you have likely seen me.  My route is boring. A two-mile loop from my house (or my trailer-office) around the greater neighborhood and back again. 

I’m the guy talking to himself or repeating something over and over again.  

Sometimes, I put in earbuds. I have been listening to the Binaural Beats Focus podcast on Spotify to with the volume low to help calm and focus my mind.  

By the time I am home again (about 50 minutes) I am refreshed and ready for more — OR — I have solved for and mentally completed my “work” and now can put that aside (or “hang it on my mind tree” as my therapist says) and actually be done with it. 

Monthly retreat to refocus and renew

I need more work on this, but late in 2019 I realized I needed to be about and off doing other things rather than endlessly repeating my weeks and weekends here at home. 

I work in an RV.  

Which is ironic because for two years I think it sat here at the house, getting used as an RV only a few times. 

Since I realized this need, I have a goal to go once a month and do SOMETHING else.  Ideally, for me, it includes hiking, being in nature, experiencing something I have not seen before, practicing a craft or being creative in ways I enjoy like http://instagram.com/r._.pix or writing. 

I got this idea from a colleague at Workday, who led a “class” on creativity once.  They noted how the human mind cannot allow itself to be creative while it is focused too much on a task at hand—something with an end result or a product.

This is one reason you have brilliant ideas in the shower. The mind is unfocused and not trying to solve for everything. 

Once a month, can you disconnect? Perhaps this looks like a morning where you purposefully do not “SLAY ALL DAY!!!!” But you intentionally cancel your meetings, go for a slow walk somewhere beautiful, paint what you feel, feel what you see, meet a friend, talk to yourself about the things you appreciate, listen to others when they tell you the things they appreciate about you. Wear pajamas all day. Try something you can purposefully NOT accomplish. Do something that is not your normal — if you are a computer person, build Something with your hands.  If you are a project person, do something that has no real outcome possible.

This is one reason why I think hiking is so, so, so good for me. Something happens differently in the body and in the mind after two or three miles of a good hike, somewhere on the earth, where you can feel with and be with all the motions and emotions of the world around you.

And exist there.

Without needing a reason or an agenda.

And without expectation for the world to be anything for you than it just simply is.

And breathe that in.

Categories
Blog Commentary Life Relationship Workplace

Are You In or Out?

Recently, I thought how funny it was that, when it comes to a pool in the summer who can only let 50 people in at a time (no thanks, Coronavirus), if you want a line, you should start a line, keying into the FOMO (Fear of Missing Out) that plays so deeply in human nature.

In fact, an interesting thing I noticed is that when everyone was in line, people talked and joked with each other amiably — a sort of communal suffering brought us all together while standing in a line for a pool.

But the moment the gate to the pool was about to be opened, the very intention of the line changed. Like a physical change happened, the gate was not a resting place any more. It was a vehicle. A means to an end.

The game was now afoot and, I imagined to myself the gears turning in others’ heads as they sized up the lady two feet in front of them with three small kids and a Target store’s worth of pool toys, or the grandmotherly woman they were exchanging now-vacant pleasantries with, grinning to themselves as they deduced they could easily beat her to one of the scarce poolside umbrellas that were just out of reach, past the pearly (wrought iron) gates blocking our access to Shangri-La.

Marketers Play on our FOMO

In fact, marketers are so savvy to this primal need of ours to fit in, they often position their products with this exact pitch, letting you know you’re out unless you know that Choosy moms choose Jif, you could be saving 15% or more on your car insurance, that hipper, more active/creative people than you wear the Apple Watch, that going to McDonald’s is actually a lifestyle choice, and that wearing this makeup is not only good for your skin (spf 15!) but if your daily walk to work accidentally turns into a photo shoot for Vogue, you’ll be ready.

We see this constant us vs them show up in so many forms throughout life:

  • Graduating from the kids table at grandma’s Thanksgiving Dinner!
  • Being invited to the cool kids table at lunch.
  • Being on the (insert sport/club) team in high school.
  • Acceptance to your college of choice.
  • Receiving a highly contested scholarship.
  • Getting the job you know so many others applied for.
  • Receiving a raise when you know others did not.
  • Keeping your job when others lose theirs.

Even silly things make us feel important when, really, we’re absolutely no different than anyone else. Here’s a few I have to admit to:

  • My GPS app getting me around traffic smartly, saving me exactly 37 second of drive time. Suckers.
  • Checking out of the big club discount store using their app, skipping the 30-minute checkout line. Smiling condescendingly down on others from around my cinnamon dusted churro.
  • Being able to use the HOV lane on my commute, mocking the unwashed masses stuck in traffic as I comparatively and arrogantly fly by.
  • TSA Pre-Check enabling me to skip the slower airport security lines for the common-folk.

Comedian Brian Regan got it right when he noted that what we’re really saying about ourselves in situations like this is “I think I’m more important than I really am.”

In fact, in life, it seems the only constant is that in every sphere we are in, we are, by definition, out of some others, and that can be a source of intense unseen bias if we are not aware of it.

  • People who retort “all lives matter” to Black Lives Matter sentiments because, in their spheres of influence, they have never experienced the haunting systematic injustice many minorities live with as a daily backdrop to their lives.
  • Not having empathy that its hard to get a job sometimes when you, yourself, have always been employed.
  • Recruiters ghosting candidates because they are very busy getting offers out to the successful candidates.
  • Demanding VIP treatment because of your past donations or “platinum status” or some other so-called qualification.

If you are employed today, with 40 Million unemployed in the United States, you are a very lucky member of a very “in” crowd right now.

What can you do to avoid thinking you are more important than you really are?

Categories
Allyship Blog Communication Life Lifehacks Process Improvement Relationship Workplace

The Skill that Saved My Business and My Marriage

The Skill that Saved My Business and my Marriage

If there’s something people have remarked consistently about me, it’s that I can talk about almost anything.

I am a naturally curious person.

And, in recruiting, it’s not a lie that I get a lot of excitement hearing about people’s life stories, their passions and their dreams. Occasionally, their downfalls and their struggles.  All of these things, to me are part of the tapestry of their life, and I love hearing about them.  

Being naturally curious may be my super power as a recruiter.

I also enjoy reading, spend an unhealthy amount of time on medium, and replaced my heavy metal music with podcasts and audiobooks while mowing the lawn on the weekends.  (The latter has become somewhat of a favorite past-time, which my 10-year-ago self would have actually, verbally scoffed at.)

Often, I find myself using this treasure trove of stories from different sources as an attempt to relate to people. The flow seems natural at first glance, 

“Oh, you went zip lining? Nice! I know a guy that runs a whole Zipline and ropes course. Cool place. They are expanding and they do summer camps now. I played basketball with him and his sons for years. Good people…”

From inside my own head, this seemed like a good conversation. But from an outsiders perspective, and especially from the perspective of the other person in the conversation, I had developed a problem. 

I had become a One-Upper.

I had a story for everything and everyone, and while I thought I was adding to the conversation and moving it along, in reality, I totally missed the person right in front of me because I got too busy sharing something someone else has done!  Or worse, something I have done!

What a jerk move!

We all know that person who can’t keep their mouth shut about an experience that clearly tops whatever experience you share. 

Beware The Me-Monster

Brian Regan calls this the Me Monster, and covers the phenomenon beautifully in his act, I Walked On the Moon (Amazon): 

Needless to say, when you find yourself in the company of a one-upper you feel pretty small and unappreciated after a while (like, 27 seconds).

Imagine working with or being married to one (some of you know how this is from firsthand experience)! If you have been chained to a one-upper as a desk-mate or partner, and had a chance to magically do-over that relationship, it seems most people would either opt-out of the one-uppmanship or opt out of the person altogether.

And that is what was happening for me in my life and in my work. People and relationships that were important to me were starting to move away from me, or just not invite me back to work with them.

In my marriage, this was part of some other challenges I brought that all resulted from being overly focused on myself and not what my partner was dealing with or concerned about.

The Elementary School Skill That Saved Me

To get around this problem, I began to realize I needed to do something that would:

  1. Help my mind stay quiet when others spoke
  2. Enable me to actually listen and hear the other person
  3. Recall and remember the things they discussed

As with most things, being aware that I had a problem here helped me start to look for way to fix it.

The Importance of Taking Notes

Back in 2015, I stumbled on* a linkedin post from Sir Richard Branson, the founder of Virgin Group** called The Importance of Taking Notes.

In the article, which also strikes at the heart of gender disparity in the workplace, he noted how infrequent it is for him, who is a ravenous note taker, to see other executives taking notes in meetings.

He states the aside that many of the most-successful ventures he has undertaken came about because of random chance things he thought to write down. Yet, in business, note taking is somehow not seen as a smart way to It is seen as “office housework,” to quote Sheryl Sandberg, and, as Branson notes, is a fantastic skill to develop to help someone understand their business better:

“On top of counteracting gender bias in the work force, it will also give men a better understanding of what going on within the business and what needs to be done to make things run more effectively.'”

The Importance of Taking Notes by Richard Branson, Founder of Virgin Group

So, I started consciously taking notes.

On p.a.p.e.r.***

In a hardbound notebook that I carry everywhere and can reference later.

It’s something I actually found myself good at doing, since I really had been taught to take notes since elementary school.

And, over time, I found that the process of note-taking forced me to actively listen to people as they spoke, to get the words and information they were trying to convey.

This helped my mind focus on them and what was going on, not on myself or what I wanted to say next.

That enabled me to really connect with the person I was talking with, feel with them the hard parts of what they were experiencing, celebrate with them the successes they had, and make an actionable plan that could be carried out to collaboratively solve a problem we identified.

Leveraging the brilliance of the scannable app and my Evernote account to archive and keep notes forever, a journal (with page numbers) became the final lynch pin in my note taking trifecta as I could reference items by page number or, if something was really a long project, by book and then by page number.

I used to prefer Moleskine notebooks, but more recently, I prefer the Leuchtturm 1917 dotted, numbered series journals, and the “A5” size (148 x 210 mm), which is a thing. It feels a bit like a legal sized piece of paper folded top-to-bottom, then turned on it’s side to write with.

I find the A5 book size is just enough that I have plenty of room to write most things, and I am not carrying around a huge notebook and feel like I should be headed off to school at any moment.

Note Taking Has Become A Super Power

Its been five years since I actively worked on this habit, and I would like to think it has over taken my desire to overtalk and subconsciously one-up the others in the room.

This has lead to more business deals, fantastic opportunities I have been able to execute on that came initially from scribbles on a pice of paper, and the uncanny ability to actually recall what happened in a meeting three months ago because, I wrote it down.

Clients have remarked how much they appreciate that I take notes. I have been told it helps people know I am listening, and there’s a sense that I truly must value what they’re talking about or else, “why would [I] take notes on it?”

Wait, How Did Taking Notes Save Your Marriage?

Anyone in a committed relationship will tell you that your relationship will be stronger if your partner seems to really be interested in you, listen to you, sees and hears you, and follows through on the things they said they would do.

To the letter, every one of the benefits I have found from note taking will improve your ability to be present with, care about and follow through on your commitments with your partner or loved ones.

I have even pulled out my notebook in the middle of something going on and said, “One moment. This is important to me. I am going to take some notes.”

As awkward as it may have been the first time I said that, my wife appreciates that, when I write something down, it sticks in my mind longer than the dinner menu does, and when there’s a commitment I make, I stick to it much better.

Try it and let me know how it goes.

*well, the algorithm “stumbled upon”
** disclosure: I own shares in Virgin Galactic via Robinhood.
*** mental note: why I write on paper deserves its own write up.
Some links in this article

Categories
Blog Life Lifehacks Relationship

Give > Receive

Our parents or grandparents taught us this principle, often in the middle of our requests for some grand thing.

“Grandpa” a photo of a woman kissing an old man’s cheek outside an apartment building or storefront in a busy urban environment. He smiles and you can tell she loves him. Photo by Treddy Chen on Unsplash
“grandpa”, photo by Trendy Chen on Unsplash.

At the time, we probably didn’t hear it or felt it was a cop out or distraction technique to change the subject from the thing we begged for.

“Rings and jewels are not gifts, but apologies for gifts. The only gift is a portion of thyself.”

Ralph Waldo Emerson

To say I didn’t understand his urging—that giving was somehow better than receiving—is an understatement.

If you’re like me, this puffy, patriarchal principle seemed something passed down from another time, an age gone by. A time when things were scarce, not plentiful. A time when pictures were black and white, not color, and things were hard to come by, not easy to accumulate like they were in my childhood (and easier than ever now). To me, this advice was from a bygone time marked by saving everything and “making due” (whatever a 9 year old could make of that strange phrase), and of a long, faraway look in my grandfather’s eyes when he thought perhaps too much of those hard, lean times when he was a boy.

(But perhaps, they are times more and more of us may be facing again)

Of course, this proberb’s lesson, as they are wont to do, seems to sweeten and perfect itself over time.

Giving Of Your Time Actually Gives You More Time

Our rise and grind culture of worshipping at the altar of the eternal hustle dissuades this belief, but for centuries, people have found that the more you see and be with other people around you, or open yourself up to the humanity that is present when we just stop and listen for it, the happier and more abundant your life will become.

And I argue you will have more time, and you will be more productive with your time because you will be happier, think clearer and have more energy.

If you are struggling, lonely, find yourself frustrated, anxious or afraid, I am moved by the calm that can come as you pull yourself away from the tightening, shrinkingly claustrophobic cares and concerns of your own life and open your heart wider to allow the life of another.

Perhaps a forgotten friend or a struggling neighbor.

A widow or a stranger.

Even getting to know your postal worker or the Amazon delivery person, or making a concerted effort to graciously thank your DoorDash delivery person can open your heart a little wider than before.

Thanking employees your come across for working and brightening their shift as you check out from the store or buy your take out meal can brighten your day as well as theirs. If this feels challenging to you, remember that they would probably rather be (and might need to be) home caring for a loved one rather than working, but they are deemed essential and have to work instead (which carries less and less paycheck and more and more risk these days).

In times of COVID-19, many people’s support systems are shrinking smaller and smaller. Rediscovering the joy of a phone call, letters across town like a pen pal, or baked goods delivered carefully to another’s door can lighten or brighten a day, a week or a year.

Ralph Waldo Emerson once wrote, “Rings and jewels are not gifts, but apologies for gifts. The only gift is a portion of thyself.”

And, it turns out, giving is much, much better than receiving.

What will you give or give up today to have peace and more happiness tomorrow?

Categories
Blog Jobseekers Networking Recruiting Industry Relationship Working with Recruiters

How to Ask for Help on Linkedin

Asking for help on linkedin can be daunting. Here's three quick tips on how to do it right.

Linkedin, as a social network, is different than others in that it was created around connections and networking, and the purpose of it, generally speaking, is to connect people together professionally.

To that end, since people go there to ‘Network’, there is a tendency for people to be willing to help you professionally, if you ask for it correctly.

There’s three ways I can think of to immediately ask for help on Linkedin:

  1. Give 10x more than you receive
  2. Ask for specific, actionable help
  3. Go out of your way to be thankful

Give 10x More Than You Receive

Nobody likes a beggar. Especially a persistent one. The old rule in networking is to give ten times before you ask once. My friend Jason Alba taught me that principle and he turned me down when I offered him a job 12 years ago only to create his own company (JibberJobber) literally helping people get jobs (his amazing 6 week Job Search Program currently is on sale at more than 60% off with this link—and a JibberJobber subscription is included!) . He’s also an accomplished Pluralsight author if you’re a member of their great program.

His advice, to give 10x more than you receive, has been a cornerstone of my personal and professional philosophy. As I have built my company, and my network of thousands of hand-picked first level LinkedIn connections, i have tried to maintain this posture of helping 10x before asking once. It focuses my efforts on being good and kind as well and that helps in the most challenging times.

Be sure you are helping others more than asking for help. It’s good for your soul and your reputation.

Ask for Specific, Actionable Help

The biggest thing you need to do is ask for something specific. If you just yell out “help!” but you don’t provide some kind of direction, you will hear nothing but crickets.

Ask for something specific, depending on where you’re posting.

On your feed, asking for leads on a new job is totally appropriate. Or perhaps “anyone know companies that are hiring?”

In a private LinkedIn group, you can do the same but be more specific, and know that your request isn’t public for the world (or your employer) can see.

Finally, in a personal one-on-one message, you can also directly ask for a connection to a specific person or company. For example “Hi, Mary. I hope you’re well. I am looking into this role (link) at your company. Do you know who I should talk to? My resume is attached.”

Also, Say Thank You!

Finally, go out of your way to thank those who help you. Publicly or privately, let people know you appreciate any help they provide.

Paying it forward by helping others and crediting the help you’ve received along the way is a great way to show your appreciation as well.

Pro tip: If someone gets you that dream job you wanted? Surprise them with $200 gift card to their favorite restaurant or store once you get your first paycheck or signing bonus. If they don’t want the money, ask to donate it to their favorite charity in their name and send them the receipt for tax purposes.

Categories
Blog Communication Life Relationship

Be Interested, Not Interesting

Here on the corner of my computer screen, I have a little piece of a sticky note with the following on it:

Interested > Interesting

Meaning, being interested is better than being interesting. And, if you’re in the people business, or have any personal relationships that are important to you, this is good advice.

It comes from Mark Goulston, Author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.

This is a great book and, for me, has been instrumental in me trying to really deepen some personal relationships as well as going farther to develop connection with the people I work with, both as candidates, hiring managers and as just other great humans I want to know better.

The whole book is interesting. Mark, who trains hostage negotiators, opens the book with a pretty intense confrontation between a man threatening to commit suicide in a mall parking lot. You see two kinds of negotiations take place. The “Hey, you’re in big trouble so put the gun down” kind that we see on TV and a much different approach that diffuses the situation and brings a peaceful resolution — listening.

One challenge I admit that I have in listening better is, well, asking questions. It sounds funny, but I sometimes get stuck just knowing what I should be asking someone!

So, from my notebook to yours, here are some fantastic tips you should hold on to. Let me know how it goes? I am definitely curious! ?

Great Questions You Can Ask Anyone To Show You Are Interested

As quoted from the book Just Listen by Mark Goulston. See the snippet here on Kindle.

Professional:

  • “How’d you get into what you do?”
  • “What do you like best about it?” 
  • “What are you trying to accomplish that’s important to you in your career (business, life, etc.)?” 
  • “Why is that important to you?” 
  • “If you were to accomplish that, what would it mean to you and what would it enable you to do?”

Personal:

In personal relationships—for instance, at a party or on a first date—questions like these can often trigger a heartfelt response: 

  • “What’s the best (or worst) part of (coaching your kid’s soccer team, being away from home, etc.)?” 
  • “What person has had the biggest influence on your life?” 
  • “Is that the person you’re most grateful to? If not, who is?” 
  • “Did you ever get a chance to thank that individual?” (If the person asks, “Why are you asking these questions?,” you can say: “I find giving people the chance to talk about who they’re grateful to brings out the best in them.”) 

FTD Delivery

Mark goes on to talk about how he tries to get people to respond to questions that include how they feel, what they think and what they did or would do. He mentions in passing that you can use the initials of those phrases, FTD, and the name of the popular fast florist delivery company of the same initials as a way to remember the formula.

“I know that when people ask me questions that generate all three of these answers, I feel known by them in ways that I usually don’t if we’re talking exclusively about what we feel or what we think or what we did or would do.,“ Mark continues.

He finishes with these sage words that I am trying to take to heart day by day.

Much of who we are is composed of what we feel, think, and do, so when we’re in conversations where we get to express all three, we feel more satisfied. Eventually, one of your questions will click and you’ll see the person lean forward eagerly to tell you something with enthusiasm or intensity. When that happens, do the right thing: Shut up. Listen. Listen some more. And then, once the person reaches a stopping point, ask another question that proves that you heard (and care about) what the person said.”

Try this tip out and let me know how it goes!

Read The Book:

Editor’s Note: The links to Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston in this article reference Amazon.com with an affiliate code. Using this link helps to support our services. However, if you’d prefer to go directly to the book page on Amazon, this link is affiliate free !

Photo Credit: Priscilla du Preez on Unsplash

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